Call us +44 01782 205100

All delivery times and dates are subject to stock availability and backlogue.
Unfortunately AOS can in no circumstances therefore compensate for delayed orders.

*FREE DELIVERY offers are to Mainland UK Addresses only, When using our system you may be prompted for country tab, if you are outside the mainland UK (N. Ireland, Channel Islands, Scottish Islands etc.)please choose the appropriate area. *FREE DELIVERY is defined by no additional charge made over and above the advertised cost of the goods ordered, however the cost of delivery is included in the charge for products or services to the customer and forms part of the order. Goods returned for refund will not have this part of the charge for products or services refunded.

Damages/shortages must be notified within 3 working days of delivery.

When issueing any refunds we do not refund any carriage charges inccurred by Academy of Sound in the sending or collecting of goods.

Definition of Free Delivery is that delivery has been included within the purchase price. Delivery is required for all goods sent from Academy of Sound and if charged additionaly or included in the purchase price this ammount will not be refunded should goods be returned. Delivery services are charged at cost and Academy of Sound do not make profit on the delivery of goods.

This does not affect your statutory rights.

Our contract

When you place an order to purchase a product from Academy of Sound, we will send you an e-mail confirming receipt of your order and containing the details of your order. Your order represents an offer to us to purchase a product which is accepted by us when we send e-mail confirmation to you that we've dispatched that product to you (the "Dispatch Confirmation E-mail"). That acceptance will be complete at the time we send the Dispatch Confirmation E-mail to you. Any products on the same order which we have not confirmed in a Dispatch Confirmation E-mail to have been dispatched do not form part of that contract.

Cancellation procedure

You are free to cancel any order before payment has been taken free of charge.

Cancellation requests must be sent to sales@theacademyofsound.co.uk with the order reference in the subject field header and the word 'cancel'.

Any transportation costs for cancelled orders must be paid by the purchaser, except in instances where the goods supplied are faulty, have been supplied in error, or miss-described by the seller. We can arrange collection of a cancelled order on behalf of the purchaser, and a collection charge will be confirmed when the collection is arranged.

Orders cannot be cancelled where the goods have been altered by the purchaser in any way from the original condition.

This does not affect your statutory rights.

In accordance with the Distance Selling Regulations, any goods can be returned for any reason within 7 working days for refund, less any carriage costs. Returned goods must be in their original condition and packaging. If you decide that you do not wish to keep an item you can either return it to us yourself, or contact us and we will arrange collection. The average cost for a collection is £30.00

Please note that this Money Back Guarantee does not apply to software that has been opened (see below) or hardware that includes software as part of the package, where the software component has been opened. Video/Audio content in the form of CDs or DVDs also cannot be returned if the item has been opened.

Academy of Sound Three Year Warranty (3 years on new products purchased on or after 15/06/2014.)

In addition to the manufacturer’s standard warranty period, we guarantee that all products (exceptions listed below) will be free from manufacturing defects for three years from the date of purchase.
Subject to clause W3 below, defective products (exceptions listed below) will be repaired free of charge or, at our option, replaced by a fully functional equivalent (in some cases a later version), If no equivalent product is available we‘ll discuss an alternative settlement with you, providing that the products are returned to us, delivery paid and suitably packaged within a three year period, together with a copy of the original sales invoice. Products and product parts which have been replaced by us become the property of ACADEMY OF SOUND.
All products (exceptions listed below) are guaranteed for this three year period provided that:

W3.1  the products have not been subject to abuse, mishandling, used beyond the limits specified by the manufacturer or ACADEMY OF SOUND in either written or verbal form, or subject to damage or loss from ordinary use;
W3.2  the items are not designed for short term usage or have a natural short life span;
W3.3  you have complied with the instructions contained in the manual and any technical instructions for use of the products including those relating to adequate maintenance and care;
W3.4  the products are not powered with an unsuitable power supply, power source or battery or subject to adverse environmental conditions and
W3.5  ACADEMY OF SOUND appreciates that with certain equipment, for example guitar amplifiers, it is not uncommon for customers to undertake minor modifications to the stock product. These will typically be either an upgrade to the stock speaker, or a change of valves. Where these items are readily accessible and the modification accomplished without being invasive into the main circuitry, or requiring any electrical work other than a push-fit connection, ACADEMY OF SOUND will not deem such modification to be a material change to the product and will not void the ACADEMY OF SOUND warranty. This is provided that:

a suitable type of component has been correctly selected and fitted,
that the installation work itself has not resulted in any damage to the product,
that the replacement component has not directly caused the damage (for example fitting a faulty or wrong valve type, or a speaker with an impedance rating that is not suitable for the product design), and unless the replacement components have been purchased from ACADEMY OF SOUND, we will not extend our warranty to include the replacement speaker or valves.

the product is not a wireless microphone product, wireless instrument product or wireless monitoring product, as these are not covered by our 4 year warranty.
the product is not classified as B-Stock which carries a full 12 month guarantee (if purchased after 28/03/2012) Subject to our usual terms and conditions.

The following products are not covered by the 3 year warranty

All products manufactured by Apple

For the avoidance of doubt, any repair or replacement of a defective product within the three year period will not renew or prolong your guarantee beyond that period.
In the event that you delay in notifying us of the defect in the product and additional damage is caused by that delay, we reserve the right to reduce our liability accordingly. .

· Your guarantee is not transferable with ownership, so if you give or sell the item to someone during the guarantee period, it will not be covered.

· What’s not included?

There are some specific exclusions from our guarantees, as follows:

Repair costs caused by external factors such as computer viruses, faulty software, fire, theft, and weather (including lightning damage).
Accidental damage, for example if your item has been dropped. You may find that this type of damage is covered by your household contents insurance policy.
Consumables such as guitar strings, tubes, storage media, fuses, light bulbs etc.
Data loss.
Cosmetic items such as scratches, dents, corrosion or colour where the function of the product is unaffected.
Any loss suffered as a result of not being able to use the product, or any loss over and above the purchase price of the original item.
Servicing, inspecting or cleaning of the product; and failure to follow the manufacturer’s instructions and/or installation guidelines.
Deliberate damage or neglect of the product.

· A handling charge of £30 will be charged by the Company where it is established that the reason for return of the goods was not subject to these Conditions or through any error on the part of the Company. (this is to cater for no fault found charges or non-warranty repairs).

Returns and Refunds

Under the distance selling regulations we accept goods back upto 7 days from the delivery date for a refund on the product purchased. No postage charges are refunded. If you have purchased an item and delivery was free please see definition of free delivery.

Refunds can only be made by the method originally used to pay for the goods. Credit/debit card refunds will be processed within 30 days of the goods being recieved by Academy of Sound.

Goods that have been altered from their original condition in any way cannot be returned.

Goods cannot be returned as faulty where a specific defect in the product was brought to the attention of the customer at the point of sale.

Warranty & Faulty Goods: When you recieve a product if there is a manufacturers warranty registration card please fill this in or register your products warranty as instructed in the literature. Goods returned will be delt with in accordance with the individual manufacturers warranty policies. This policy is invalidated if the goods have been altered in any way from their original condition, or if the fault is due to misuse by the purchaser.

Orders for software products or hardware that includes software as part of the package, cannot be refunded once the software has been opened. Video/Audio content in the form of CDs or DVDs also cannot be returned if the item has been opened.

Please note that any product returned to us that appears to have been performed with or used in a professional or semi professional capacity will be either returned to you the customer or we will deduct a hire fee for the duration of the time the goods were with you. Customers will be informed of this prior to any action being taken.

It is the customers responsibility to return goods, Academy of Sound do not collect, pay or reinburse for return cariage. Customers returning any products must package them well. If goods arrive back with Academy of Sound and look badly packaged or damaged, we will sign for as damaged and inform you immidiately. All goods once delivered to customers are the customers responsibility, they are also the customers property whilst in transit back to us until signed for and checked.

This does not affect your statutory rights.

Our Contact Details

Academy of Sound (Stoke on TRent)LLP
16-22 Hillchurch Street, Hanley
Stoke on Trent, ST1 2EX.

The store opening hours are:
10am-6pm Monday to Friday,
Saturday 9am-5.30pm
Sunday 11am-4pm

Telephone us during the above hours on 01782 205100

WEEE Regulations:

The Waste Electrical and Electronic Equipment (WEEE) Directive is now UK law. The legislation aims to make producers pay for the collection, treatment and recovery of waste electrical equipment. The regulations also mean that suppliers of equipment like high street shops and internet retailers must allow consumers to return their waste equipment free of charge.

The amount of WEEE we throw away is increasing by around 5% each year, making it the fastest growing waste stream in the UK.

• Much of the UK’s WEEE ends up in landfill, where the lead and other toxins it contains can cause soil and water contamination. This can have a harmful effect on natural habitat, wildlife and also human health.

• Many electrical items that we throw away can be repaired or recycled. Recycling items helps to save our natural finite resources and also reduces the environmental and health risks associated with sending electrical goods to landfill.

Distributors of new Electric and Electronic Equipment (EEE) have a part to play in reducing the amount of WEEE going into landfill sites.

Academy of Sound is obliged under these regulations to offer our customers free take-back of their WEEE on a like-for-like basis when they buy a new Electrical or Electronic product from us.

For example, if a customer bought a new electric guitar from us we would accept their old electric guitar and prevent it going into a landfill site by disposing of it safely. Customers must return their WEEE item to us within 28 days of purchasing their new item.

Under the WEEE Regulations, all new electrical goods should now be marked with the crossed-out wheeled bin symbol.

Goods are marked with this symbol to show that they were produced after 13th August 2005, and should be disposed of separately from normal household waste so that they can be recycled.

For further information concerning WEEE regulations, please visit the following web-sites:

http://www.vca.gov.uk/enforcement/weee-enforcement.asp

Academy of Sound reserve the right to revise these terms and conditions at any time without prior notice. Your statutory rights are not affected by this.

Terms and Conditions updated 10/6/2014

Menu